Privacy Policy

The Privacy Policy of aafaq Islamic Finance (P.S.C) Website

1. The Scope

Our valued customer welcome to the aafaq Islamic Finance Mobile Application.

Your privacy is so important for aafaq, so we take the due appropriate measures to protect it. This policy shall apply when collecting personal information via Mobile Applications and mobile applications (if any) that is operated by aafaq or any of its affiliates.

Please read the Terms and Conditions stated below carefully as the use of this Mobile Application means that you accept all the terms and conditions mentioned in this Mobile Application.

This Privacy Notice describes how Aafaq Islamic Finance may process your personal data including the data that you provide when you access and use:

  • our websites,
  • our apps (including any of our mobile banking apps), or
  • any of our other channels for financial services, information, and promotions (together, our Channels)
  • Prevent legal actions from being initiated by Aafaq in case of continued defaults on payments.
  • If you have any questions about how we use your information, you can contact us by using the Contact Us information at the end of this Privacy Notice.

    2. aafaq Website and Mobile Application Terms and Conditions

    The provisions of the Terms & Conditions mentioned below including the content, information and services shall be an integral part of conditions for using the aafaq Mobile Application, Aafaq Website and all other digital channels. You acknowledge that you read, understand, and agree to be unconditionally bound by these terms, whether you are a registered user or not.

    aafaq shall not collect personal information about you when accessing Aafaq Mobile Application and Aafaq website unless you specifically and willingly choose to provide such information to us.

    Your acceptance of these Terms and Conditions is regarded as approval to collect and maintain your personal information. aafaq shall not disclose your personal information to other parties and shall deal with such information confidentially, except the information to be provided to affiliates, subsidiaries and representatives if needed. We may also disclose your personal information to governmental, judicial powers, police or regulatory bodies if required.

    3. Information Collection and Retention Period

    Aafaq collects the following types of personal information in accordance with UAE laws:

    Personal Identification Information: Name, email address, phone number, Emirates ID.

    Payment Information: Credit card details, billing address.

    Usage Data: Browsing history, IP address, device information, location data.

    Interaction Data: Communications with our customer service, responses to surveys.

    We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required or permitted by law. Criteria for determining retention periods include the nature of the data, the purpose of collection, and legal requirements.

    4. Access & Use of the Information

    Aafaq Website, Mobile Application and its administrators shall adhere to a comprehensive and stringent information security policy. Furthermore, authorized personnel may access personal identity information.

    The use of such information is strictly limited to processing your application to deliver our products or services to you. By using Aafaq Website or Aafaq Mobile Application, you consent to these Terms and Conditions.

    5. Usage Restrictions

    You agree to access and use Aafaq Website and Aafaq Mobile Application only for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all applicable laws, statutes, rules and conventions pertaining to your use of Aafaq Website and Aafaq Mobile Application. By accessing this Mobile Application, you agree that you will not:

    1) Use Aafaq Website and Aafaq Mobile Application, or any of the content, information, or services on this Aafaq Website and Aafaq Mobile Application whether intentionally or unintentionally to commit a criminal offense in violation to UAE or international laws or to encourage others to engage in any conduct which would constitute a criminal offense or give rise to civil liability;

    2) Post or transmit any discriminatory, libelous, harassing, defamatory, obscene, pornographic, or other unlawful content;

    3) Use Aafaq Website and Aafaq Mobile Application to impersonate Aafaq or other parties or entities or to gain access to any services or information or materials through any means not made available by Aafaq; or reproduce a copy or sell or download or exploit Aafaq Website and Aafaq Mobile Application or any potion hereof for commercial purposes;

    4) Use Aafaq Website and Aafaq Mobile Application to upload any content that contains software viruses, "Trojan Horses" or any other computer code, files, or programs that may alter, damage, or interrupt the functionality of Aafaq Website and Aafaq Mobile Application or the hardware or software of any other person who accesses Aafaq Website and Aafaq Mobile Application;

    5) Upload, post, email, or otherwise transmit any materials that you do not have a right to transmit under any law or under a contractual relationship.

    6) Alter, damage, threaten or delete any content posted on Aafaq Website and Aafaq Mobile Application, or impair any of our computer systems, networks, and other components connected to, or used in Aafaq Website and Aafaq Mobile Application.

    7) Disrupt the normal flow of communication in any way.

    8) Claim a relationship with or represent any business, association, or other organization with which you are not authorized to claim such a relationship or represent.

    9) Post or transmit any unsolicited advertising, promotional materials, or other forms of solicitation.

    10) Post any material that infringes upon or violates the intellectual property rights of Aafaq or others.

    11) Collect or store personal information about others, or interfere with any other party’s usage of Aafaq Website and Aafaq Mobile Application or any of the content, information or services provided on Aafaq Website and Aafaq Mobile Application.

    6. Content of Information

    aafaq reserves the right to monitor any content that you provide, but shall not be obligated to do so. Although aafaq cannot monitor all postings on Aafaq Website and Aafaq Mobile Application, we reserve the right (but assume no obligation) to delete, move, or edit any postings that violate these Terms and Conditions as local and foreign copyright laws and international conventions protect the contents of Aafaq Website and Aafaq Mobile Application.

    In addition, aafaq takes the appropriate measures to protect the Aafaq Website and Aafaq Mobile Application from data loss, abuse or change of information. However, aafaq shall not guarantee to maintain confidentiality of the content of the Website and Mobile Application or be legally liable for any damage that may affect you or any person as a result of violation of privacy regarding the information that might be transferred to Aafaq Website and Aafaq Mobile Application

    aafaq reserves the right to scan all internet correspondences, including this Website, Mobile Application, e-mail to and from aafaq. These correspondences shall include, but not limited to, any correspondences that may contain computer viruses or any code. This is also applicable to unauthorized correspondences that violate the security policy of aafaq. Meanwhile, you acknowledge that you shall not transfer any material in any form to Aafaq Website , Mobile Application which may contain computer viruses, malicious codes, or destructive elements. Moreover, you acknowledge that you shall not try changing this Website and Mobile Application

    7. Disclaimer & Limitation of Liability

    You clearly understand and agree that the contents and functions of Aafaq Website and Aafaq Mobile Application are provided to you "as it is" without warranties of any kind, either expressed or implied, including, but not limited to, the warranties of accuracy and correctness of information provided by other Mobile Applications connected to Aafaq Website and Aafaq Mobile Application, warranties of name, merchantability, appropriate for a particular purpose or use, or currency.

    You acknowledge that your use of Aafaq Website and Aafaq Mobile Application, or any material available through Aafaq Website and Aafaq Mobile Application, is at your own risk to the fullest extent in accordance with the applicable law.

    Neither aafaq nor its employees warrant that Aafaq Website and Aafaq Mobile Application will be uninterrupted, problem-free, without omissions, or without errors, nor do they make any warranty as to the result that may be obtained from the use of Aafaq Website and Aafaq Mobile Application.

    In no event will aafaq or its employees be liable for any incidental, indirect, special, punitive, exemplary, or consequential damages, arising out of your use of, or inability to use Aafaq Website and Aafaq Mobile Application, including but not limited to, loss of revenue or anticipated profits, loss of goodwill, loss of business, loss of data, computer failure or malfunction, or any other damages.

    It is worth mentioning that, the content of Aafaq Website and Aafaq Mobile Application includes products and services of aafaq, is for your general information only. Hence, do not consider or follow this information as professional or financial advices. aafaq shall not be liable if the user follows this information. Investors must get the advice from professional experts in whatsoever suits their own circumstances and requirements. Moreover, any application of services and products received through aafaq Mobile Application shall be subjected to the standards and aafaq’s policy.

    You cannot depend on the financial information stated in Aafaq Website and Aafaq Mobile Application concerning purchase or selling prices of investments or otherwise that has been previously done, or the received revenues thereof as an indicator of its future performance.

    Deal with the financial information posted on Aafaq Website and Aafaq Mobile Application with accuracy and care. Versions published in Arabic and English languages are the original; otherwise, there shall be no rights or legal impacts resulting from financial information stated on Aafaq Website and Aafaq Mobile Application concerning accuracy and completeness.

    In addition to the aforementioned, you must note that aafaq’s annual report and accounts that has been published or provided in Aafaq Website and Aafaq Mobile Application shall undergo some changes according to the Annual General Meeting of aafaq shareholders for the subject annual report and account year.

    8. Indemnity

    You agree to defend, indemnify, and keep safe, aafaq and all of its employees and agents from any, and all liabilities incurred as a result of any claim arising from any breach by you of these Terms and Conditions of Use, including reasonable attorneys' fees and costs. You agree to cooperate fully in the defence of any such claims.

    As aafaq reserves the right to assume at its own expense, the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree not to settle any matter without the prior written consent of aafaq.

    Further, you agree to indemnify aafaq, all of its employees and agents from and against all damages, legal fees, losses, expenses and any other costs related to any claims or procedures taken against aafaq arising out of your violation of any of the provisions of these Terms and Conditions, or any other liabilities related to your use of Aafaq Website and Aafaq Mobile Application.

    9. Registration & Account Information

    Certain portions of Aafaq Website and Aafaq Mobile Application are limited to registered users and/or allow a user to request support or services online by entering personal information. You agree that any information provided to us in these areas is complete and accurate, that you will not register, nor attempt to enter Aafaq Website and Aafaq Mobile Application under the name of another person.

    We would be grateful in aafaq if you could inform us of any inaccurate information or change in procedures, so that we can revise and improve this section. Please communicate with us through email: info@aafaq.ae or customer.care@aafaq.ae.

    10. Amendment of the Terms and Conditions

    aafaq reserves the right to make changes to these Terms and Conditions in accordance with applicable law. If you continue using Aafaq Website and Aafaq Mobile Application after making such changes, it shall mean that you accept these amendments.

    In case of modification to these Terms and Conditions of Use aafaq may post a notice of such modifications on this page. Any modification is effective immediately upon posting, unless otherwise stated. You should periodically visit this page to review the current Terms and Conditions of Use.

    11. Termination of Use

    aafaq may, in its sole discretion, terminate or suspend your access to and use of services on Aafaq Website and Aafaq Mobile Application without notice and for any reason, including your violation of these Terms and Conditions of Use, or for other conduct which aafaq, in its sole discretion, believes is unlawful or harmful to others. In the event of termination, you will no longer be authorized to access the services on Aafaq Website and Aafaq Mobile Application, and aafaq will use any means possible to enforce this termination.

    13. Severability of Provisions

    If any provision of these Terms or Conditions are rendered unlawful, void, or unenforceable for any reason by any competent court or subject to any law or regulations, then the concerned provisions shall be suspended and other terms and conditions shall be effective as they are and remain valid, binding and enforceable.

    14. Internet Correspondences

    aafaq reserves the right to scan all internet correspondences, including the e-mail to and from Aafaq. These correspondences include, but not limited to, any correspondences that may contain computer viruses or any code. This is also applicable to unauthorized correspondences that violate the security policy of the aafaq Website and the Mobile Application. Meanwhile, you acknowledge that you shall not send, transfer or upload any materials in any form to the Aafaq Website and the Mobile Application which may contain computer viruses, malware, trojan, malicious codes, or destructive elements. Moreover, you acknowledge that you shall not try changing the content of Aafaq Website, nor Aafaq Mobile Application.

    All information provided to aafaq through the Website and the Aafaq Mobile Application shall be and shall remain Aafaq’s private property. Aafaq reserves the right to use any idea, concept or suggestion submitted by the visitors on the Website and the Mobile Application and shall not be obliged to deal with the referred suggestions or information with secrecy and confidentiality. Aafaq shall not be liable to any user of the Website and the Mobile Applications for any business idea they provide on the Website and the Mobile Applications.

    15. Governing Law and Dispute Resolution

    These Terms and Conditions shall be governed by and construed according to applicable laws of the United Arab Emirates. All disputes regarding construction, application, revocation or annulment of these Terms and Conditions or any other related issues shall be referred to Dubai Courts.

    16. Customer Rights

    In compliance with UAE laws, you have the following rights regarding your personal information:

    Access: You can request access to your personal data.

    Rectification: You can request correction of inaccurate or incomplete data.

    Deletion: You can request deletion of your data, subject to legal restrictions.

    Restriction: You can request restriction of data processing.

    Objection: You can object to data processing, particularly for marketing.

    17. Contact Details and Inquiries

    If you have any inquiries about this Mobile Application, products, services or terms and provisions, please contact us on:

    Telephone: 600-502006 / 04-3306444

    Fax: 04-3306222

    P.O. Box: 282400 Dubai

    You can also email us at: info@aafaq.ae or customer.care@aafaq.ae

    Please be informed that all incoming calls to aafaq are recorded to ensure quality and efficient service only.

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