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Customer Happiness Charter

Aafaq Islamic Finance Customer Care Charter

in line with our values, code of conduct, sharia and regulatory compliance we are committed to the happiness of our customers, shareholders, strategic partners and the society.


Our Values

Act with Integrity : 
  • We will always do the right thing, for the business and for our stakeholders.
Collaborate and Think Customer:
  • We will work together as one team, to ensure our customers get a great and consistent experience at every touchpoint.
Show and Earn Respect: 
  • We will treat everyone with dignity and respect and value everyone’s contribution.
Own and Deliver: 
  • We will grow the business by taking ownership for tasks, commitments and quality. 
Move with Pace: 
  • We will continuously improve by being adaptable, having pace and avoiding complexity.


To ensure your happiness, we have created various channels on which you can get in touch:

Call: 600 502006 (within UAE) or +971 4 330 6444 (international)

WhatsApp: +971 56 401 9981

Email: happiness@aafaq.ae

Visit our outlets: http://www.aafaq.ae/en/contact-us?10#address41

Please send us all information related to your query, including name, trade license number (if applicable), and contact details, along with the subject you would like in inquire about.


Central Bank Protection

We strive to ensure our customer’s happiness & satisfaction with our products & services. However, our customers have the right to approach the regulator, Central Bank Protection Department, should any matter not be satisfactory.