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Customer Happiness Charter

Aafaq Islamic Finance Customer Care Charter

in line with our values, code of conduct, sharia and regulatory compliance we are committed to the happiness of our customers, shareholders, strategic partners and the society.


Our Values


Providing our products and services in a professional manner with the highest quality, minimal turnaround times and at the best possible competitive prices.


Win-Win Relationships:

Building win-win relationships with our customers and strategic partners, positively reflecting the achievement of both parties’ objectives.


Social Responsibility:

Serving people with special needs at their premises, giving priority to elderly & women, supporting vulnerable groups and guiding technologically untrained customers at our business outlets.


Shareholders Satisfaction:

Supporting our shareholders in the achievement of their goals.


Employees Satisfaction:

Respecting and valuing our employees by visibly appreciating their contribution towards achieving our objectives.


To ensure your happiness, we have created various channels on which you can get in touch:

Call: 600 502006 (within UAE) or +971 4 330 6444 (international)

WhatsApp: +971 56 401 9981

Email: happiness@aafaq.ae

Visit our outlets: http://www.aafaq.ae/en/contact-us?10#address41

Please send us all information related to your query, including name, trade license number (if applicable), and contact details, along with the subject you would like in inquire about.


Central Bank Protection

We strive to ensure our customer’s happiness & satisfaction with our products & services. However, our customers have the right to approach the regulator, Central Bank Protection Department, should any matter not be satisfactory.