aafaq Happiness Index Workshop16 Mar ,2016
BLOUKI : We are still ambitious and we aim today to launch the first Happiness Meter in the UAE.
Aafaq Islamic Finance holds an extended workshop under the title “We seek to make you happy”. Aafaq Islamic Finance, yesterday morning, held at the JW Marriott Marquis Hotel, the Business Bay Dubai, an expanded workshop under the title "We are trying hard to make you happy.”
This came after “aafaq Islamic Finance” has launched "aafaq’s Meter of happiness” to keep up with the originating of a “Ministry of happiness".
The workshop was held in the presence of His Excellency Abdul Jaleel Al-Blouki, Deputy Chairman of "aafaq Islamic Finance", His Excellency Dr. Mahmoud Abdalaal, CEO of “aafaq Islamic Finance, Major General Abdul Quddus Al Obaidly, Assistant Commandant General for Quality & Excellence at Dubai Police, Mrs. Maryam Othman, Director General of Rashid Center for the Disabled, Mrs. Habiba Al Marashi, President of the Local Network of the UN Global Compact for the GCC States, and some members of the Advisory Board of the “Dubai: A World Icon” Encyclopedia”.
Blouki started his speech with welcoming the attendees, especially Sheikh Majid Al Mualla, Emirates’ Divisional Senior Vice President, Commercial Operations, Major General Abdul Quddus Alobaidly, Mrs. Maryam Othman and the dignitaries and the interested persona in the society.
Blouki went through his speech with a quotation from the words and ideas of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, the UAE Vice President and Prime Minister and Ruler of Dubai, which stated: "The government's goal is to achieve happiness, which we literally mean, and which we will literally put into effect. We also will seek to achieve it in the way it harmonizes with the ambitions and aspirations of our people, our traditions and our culture.
- The happy produce more
- and live longer
- and drive economic development better
- Happiness has Meters, programmes and studies
- Happiness can be measured, development and linked to a set of values and programmes (Mohammed Bin Rashid Al Maktoum)
Having going through the phrases, Blouki said, "On the basis of the vision of the wise leadership of His Highness Sheikh Khalifa Bin Zayed Al Nahyan, His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, and the blessing of His Highness Sheikh Mohammed Bin Zayed Al Nahyan, Crown Prince of Abu Dhabi, following the recent cabinet reshuffle which resulted in the originating of the Ministry of Happiness, as the first ministry of its kind in the world. "
Blouki continued saying, "All of us in the government institutions and private sector companies are facing a new phase which requires starting to take the appropriate measures to be able to rise to the occasion to achieve the vision. “You can only go as far as you push.”
We in “Aafaq Islamic Finance” have promised to be loyal soldiers for the process of sustainable development in Dubai and in the UAE, under the wise leadership of His Highness Sheikh Khalifa Bin Zayed Al Nahyan, and his brother, His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister Ruler of Dubai.
Blouki stressed saying “We are facing a new phase but we are not new to it.” He added that the company’s values have focused on having a role which is responsible for the happiness of the society, through the following elements:
- Community responsibility
- Satisfaction of shareholders
- Employees’ satisfaction
- Common benefit
Blouki affirmed “The ambition is still in us and grows up. Our goal today is to launch the first Meter of happiness in the United Arab Emirates, through adopting a clear strategy which can be measured by that Meter. The first step we took in Aafaq Islamic Finance was the establishment of a new department of happiness and community responsibility. The department will be able to pace towards achieving the ultimate goal, definitely happiness in the concept set by the wise leadership. We believe and almost certain that we are on the right track. Our meeting today may be the biggest proof of that.”
Blouki concluded his speech saying that the important meeting embodies a true partnership between the spectra and components of society to achieve a noble goal, which is seeking for happiness.
Aafaq Islamic Finance presented a working paper on its initiatives and achievements. It considers the initiative of aafaq’s Meter of happiness as the first of its initiatives for 2016. its launch was announced a time ago by HE Blouki, under the title "Your happiness is our goal”. It was launched to keep up and chime with the establishment of the Ministry of Happiness in the government of the United Arab Emirates, which was recently announced, and became the talk of the world. The ministry reflected the wise and innovative thought of the leadership, which seeks to reinforce the community’s happiness, being an uncompromising priority. Aafaq initiative aims in the first place to raise the level of satisfaction to the level of happiness, enlightened by the thought of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, and with the blessing of His Highness Sheikh Mohammed Bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme commander of the armed forces Amir. Aafaq is always keen to be a leading supporter of the state’s initiatives.
The initiative of the company includes the commitment to seek to achieve maximum happiness for its strategic partners, including the public and private sector’s institutions, its individual customers, companies, its employees and finally the UAE community as a whole. The initiative stressed that each individual and organization in the UAE has a responsibility to achieve this lofty goal. By the initiative, Aafaq aims to be a model to other institutions in this context, and always put in mind the privileged employees who the company cares for the level of their happiness about working for the company.
Aafaq’s applications stress on providing happiness for employees, strategic customers and partners, and for the community, depending on a number of elements including, A questionnaire on the employees’ satisfaction by a external party, the staff participation in determining the company's path through the launch of two competitions, “The Best Idea” and the monthly “Ideal employee competition”. Besides, the company launches work teams social activities, a quarterly magazine for the staff, an internal promoting system, annual bonuses, salary increases, and grants during the month of Ramadan.
Concerning customers, the company launched an initiative named “The happy customer”, which ensures that the maximum time needed to obtain a service at an outlet should not exceed five minutes. In addition, “The happy customer” initiative also launched channels of social networking for customers, provided a smart platform to obtain services through smart phones, and another one through the Internet. Concerning the strategic partners, the company has organized an event named "Success Partners" and fixed special prices for staffs of the strategic partners, in addition to their participating in the partners’ events.
It is worth noting that Aafaq Islamic finance has got the following awards: An honouring by the Department of Economic Development, the best service provider of the public sector, the best service provider of quasi-government sector and the best service provider of the private sector.
At the level of the community involvement, Afaaq activities included: The annual “Ramadan Al Khair” initiative, aafaq EIDIYA, participating in the marathon, "Images from the world", the "Seek knowledge" initiative which was crowned with the issuance of several academic and scientific reports, Encyclopedia of Islamic economics and more recently the "Dubai World Icon" Encyclopedia, in addition to the initiative of “The elderly Services and services for people with special needs in their whereabouts".
In terms of working papers presented at the workshop, Major General Abdul Quddus Al Obaidly presented a working paper in which he stressed that the Dubai Police are keen to the employee’s happiness since he leaves home on his way to his office. The idea is that if the employee is not happy when reaching his work place, he will not yield what is expected from him. In confirmation of this, Major General Khamis Mattar Al Mazeina, the commander in chief of Dubai police, launched a system called “The smart pulse of Happiness ", in order to recognize the employee’s happiness, which is closely connected with his productivity, the thing that is directly reflected on the customers’ happiness and on the level of their satisfaction, in addition to developing the appropriate solutions to ensure raising the rates of employees’ happiness.
Obaidly added, “ The system "The smart pulse of Happiness" is considered as a probe of the daily pulse of the employee’s happiness, which is done cleverly through monitoring the employee’s momentary impressions across multiple channels, such as smart and electronic devices. The employee shows his impressions, with full transparency, about the level of his happiness. The system monitors and feeds the impressions’ data base and converts it into graphs which are shown to the persons in charge. Thus, each person in charge will be able to see the reflections of his employees’ happiness at the moment. The initiative also allows the employee to change the impression of his happiness at any moment, and the results of the " The smart pulse of Happiness " are automatically shown to the decision makers in Dubai police online, the internal gate of the Dubai police, and on the Dubai map, for patrols’ staff.
On the other side, for people with special needs and how they can be made happy, like others, Mrs. Maryam Othman, Director General of Rashid Center for the Disabled said, “ Happiness has metres and signals because happiness is measured and can be read in the faces and eyes. Happiness can not be hidden or suppressed. Allah says describing the believers "Faces Laughing, rejoicing at good news," because joy is clearly visible.
Mrs. Othman added, “ We meet today upon a kind invitation by the "Aafaq Islamic Finance", which has good initiatives and fruitful forums. Here, we meet to talk about the "happiness meter" in our beloved happy country with its generous sheikhs and wise government, which includes a Minister of Happiness. A country of kind and generous people, and generous residents, who share our happiness, as we shared them water and air, security and safety. The global happiness meter is an indicator that measures the extent of happiness in countries and societies, based on statistics, studies and standards, including the income levels, absence of corruption, and the level of freedom enjoyed by individuals. The meter was set up the Legatum Institute, six years ago, and measures happiness in 142 countries, accounting for about 96% of the human population. We, in the United Arab Emirates have a happiness meter, formed by Zayed and Rashid, and Khalifa and Mohammed Bin Rashid made it higher, until we became the happiest people on earth, since Zayed to the doomsday, as said by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President Prime Minister of UAE, Ruler of Dubai, in his famous poem "The happiest people". Yes, we are happy and thanks to God, and then thanks to our wise leadership we are getting happier every day as we're making giant achievements, record numbers and projects of civilization. We are also happy with the extent of our participation and our presence in the Arab, regional and global scene.
Maryam wondered, “Why do I say that we have an Emirati happiness meter of which has our identity? Because the global happiness meter emphasizes on material wealth and the state's ability to provide the material requirements for its peoples, including housing, and food and drink. But it mostly does not measure the most important issues, which is building the human being, respecting his dignity, and reinforcing his knowledge and skills. It also does not measure safety and security, or other issues affecting the innocence of man, his deep sense of respect and appreciation. The UAE has sought to bring happiness to its people by working on more than one axis and direction. It took into account all issues, needs and requirements of education, health, security, human rights, food, clothing, housing, and welfare. Today I am glad to focus on the disabled, whose rights and dignity have been safeguarded and protected by the state. In addition, the state also made laws and legislations to ensure involving and rehabilitating them. In this regard, the UAE signed international conventions and protocols, even the optional ones, which care for the disabled rights. His Highness Sheikh Mohammed Bin Rashid Al Maktoum, the motto of “Dubai: Disability-friendly city by 2020”. Various agencies and departments rushed to develop services for people with disabilities, including mobility, audio, head or visual disability. Those people were always in the mind and conscience of these institutions, when they planned and implemented projects, especially the metro stations, public transportation and parking for the disabled. The institutions exempted the disabled vehicles from Salik, as well as their devices, equipment, and chairs. Our country excelled in this area on the world's most long history and civilized countries.
Othman confirmed, “ The disabled in our country, both citizens or residents enjoys profound respect, and the state and its institutions believe in his abilities and skills. Thus, he never feels negligence, marginalization or exclusion. HH Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, the Crown prince of Dubai, Chairman of the Board Executive of the Dubai has launched the initiative called “My Community … A City for Everyone" which emphasized the role of the disabled in society and the importance of their integration and rehabilitation. Sheikh Hamdan shared the handicapped their sports matches in solidarity with them and sat on their wheelchairs. He inspired us with the idea, so last year, we organized the Rashid Sports Festival, in collaboration with Al Nasr Sports Club. High-level figures, managers of departments and institutions and stars shared the disabled students their sports games, and sat on their wheelchairs, in a deep solidarity with them and with their cases. The happiness in our state was recognized by humans, trees and stone. Our UAE is decorated with joy in different streets, bridges and tunnels through lighting, drawings, paintings and flowers which reflect the psychological state of the people, and their senses and feelings. We pray to Allah Almighty that the joy will continue and prevail in the rest of the world. We hope to contain grief and misery and uproot their causes. We aspire to contribute to the world joy, as we have contributed to world peace and conveying relief to the needy. The role of the UAE is greater than geography. May Allah save our Sheikhs, our people and our land.”
At the end of the work seminar, which was concluded with a number of participations and different work papers in various fields and experiences provided by a group of specialists and experts, Al-Blouki and Dr. Mahmoud Abdalaal went up the stage to honour participants in the seminar, which was attended by a crowd of dignitaries and persona concerned with economic and community events in the UAE.
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